Page 65 - TRAINING MODULE_BTM

BUMI TUNGGAL MAJU SDN BHD TRAINING MODULE

Respect: encouraging, supporting and understanding others - their ideas, their views and their

knowledge
Influencing: Identifies and builds relationships with those who will be useful now and in the

future in achieving strategic business objectives.
Performance: being professional and adopting best practice to meet clients’ highest

expectations while achieving the highest possible standings in terms of quality, health, safety and

sustainability.
Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective

way. Can manage deadlines and takes an organized approach to work. Takes a
proactiveapproach to self-development.

Innovation: encouraging our team to be inventive and continually adapting and introducing

fresh approaches to all aspects of our business; striving to be the best
• Customer Focus: Takes time to question and understand the real, underlying needs of the

customer, beyond those initially expressed. Always works closely with customers, developing an
independent view of their needs and acting in their long term interest.

• Efficiency: Understands and seeks to minimize waste in resources and processes. Adopts and

encourages others to adopt new ways of working.

MOTIVATE:
1. Find out the strengths and weaknesses.

2. Praise them for their ‘strong’ points and reward them publicly.
3. Identify their weak points and encourage them for improvement.

4. Give them recognition as things happen.

5. Provide interactive discussions, fast paced meetings, and up to date equipments.
6. Emphasize on the importance of taking breaks.

7. Bring in temporary help to support your team during peak workloads.
8. Offer competitive salaries and commissions

9. Maintain a sense of humor and friendly relationship with your staff.

10. Conduct a staff interest survey to see if they are in the most appropriate position.

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