Page 66 - TRAINING MODULE_BTM

BUMI TUNGGAL MAJU SDN BHD TRAINING MODULE

4.2 STAFF HANDLING

The staff handling play in the growth and development of organizations cannot be
overemphasized that is why no amount is too much to be budgeted for training as long as it
produce the results that you desire in your organization. There are key tasks that you must not
ignore when planning training programs for your cleaning staff and that is what you stand to
learn in this article.

• Customer Service Skills

As a matter of fact, everybody that works in the corporate world should undergo customer
service training. It is important because in the work place, customer service is not just about
servicing your company’s external customers but also servicing your internal customers who are
your colleagues. So as a cleaning staff, you will be required to interact with people wherever you
work so it will be to your advantage to get trained on how to relate with your clients.

• Attention to Details

One of the reasons why corporate cleaning companies lose cleaning contracts is simply because
of a plummet in the quality of services rendered. What you need to do to ensure that your
cleaning staff delivers top notch cleaning jobs as required by your clients is to train them on how
to pay attention to details whenever they carry out their cleaning jobs.

• Health and Safety Skills

Cleaners are exposed to health hazard in the line of their duties that is the reason why it is highly
important to train them on health and safety; cleaners should be safety conscious at all times
especially those who work in the petrol – chemical industry or the medical industry.

• Reporting and Communication Skills

In order to properly execute your cleaning jobs and also put proper planning in place that will
help your improve on your service, then you should train your cleaning staff on reporting and
communication skills. This skill is one of the important skills that is needed in the corporate
world and cleaners are not exempted.

• Time Management Skills

Achieving more at work means that you should be able to effectively manage your time. All your
cleaning staff should be trained on effective time management skills; they should be trained on
how to prioritize. If you do not train your cleaning staff on effective time management skills,
there is the possibility that they will resume late in their duty posts and even spend more time
than required in handling a task.

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