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BUMI TUNGGAL MAJU SDN BHD TRAINING MODULE
1.1 INTRODUCTION TO CLEANING SERVICES
The cleanliness and condition of any business establishment is important for many reasons,
among the most critical are the business appearance and employee health. The appearance of a
business creates a critical first impression. If it appears dirty, shabby, or disorganized, it implies
to business in the same fashion. At the very least, it conveys a lack of professionalism.
An equally important reason is related to sanitation. A business that is lacking in cleanliness and
sanitation allows for bacteria to be transferred from surfaces, among employees, and to
customers. Sick employees mean absenteeism, which reduces productivity and ultimately affects
the bottom line. And sick customers mean a loss of business, which again affects the bottom line
Regardless of any type of business, a well-prepared cleaning plan will have a positive effect on
employees’ health and welfare, and will create a positive impression on customers.
What is cleaning?
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