Page 74 - TRAINING MODULE_BTM

BUMI TUNGGAL MAJU SDN BHD TRAINING MODULE

1. Responsibility for quality control

Bumi Tunggal MajuSdnBhd (BTMSB) will institute and maintain a properly documented an
effective quality control system monitor our operation and ensure that we provide the standard of
services, cleanliness and hygiene required by the authority. We would also hope to involve your
staff in a quality control process as far as this practical since this enhances the effectiveness of
quality control.

2. We shall give particular attention to:

• The appointment in training of an effective management and supervisory team.
• The specification issued.
• The selection and correct use of materials and equipment’s from our main suppliers who
also provide training and instructions in the use of their equipment and materials. All the
equipment and materials used by Bumi Tunggal MajuSdnBhd shall comply with the
establishment and maintenance of their right quality of service and standards within the
hospital environment

3. Main methods of quality control

Our main method of quality control will be exercised through:

• Regular physical checks carried out by our management and supervisory staff using
check lists.
• Discussion with your officers in charge.
• Reports made by our senior managers resulting from regular monthly visits designed to
monitor our overall performance.

Physical checks will be carried out daily, weekly and monthly by our contract managers,
supervisors on a planned basis. Spot checks will also be made regularly on specific aspect of the
cleaning operation (e.g. On sanitary or public areas) and to follow up and monitor areas where
the regular checks have revealed defects or unacceptable standards.

Checklists are also provided for periodical cleaning. These will be provided for the signatures of
your officers or authorized representatives to confirmed that work has been completed
satisfactorily.

Additionally, our operations manager and general manager will conduct an in depth quality
control check monthly. Defect forms will be issued to officers, should they with to use them to
record complaints to be made directly to our managers or supervisors or by telephone, so that
quick remedial action can be taken.

Our quality control report, checklists and records will be maintained in our site office in each
zone and will be available for inspection by your authorized staff.

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